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Privacy Policy

Welcome to Zirwah Car Rental. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or interact with our services.

By using our website or any of our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
 

1. Information We Collect

A. Personal Information

When you make a booking, request a quotation, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Emirates ID or Passport Details (for verification purposes)

  • Driver’s License Information

  • Billing and Payment Details

B. Non-Personal Information

We also collect certain non-identifiable information automatically when you visit our website, such as:

  • IP Address

  • Browser Type and Device Information

  • Pages Visited and Browsing Activity

  • Location Data (if enabled on your device)

C. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, personalize content, and analyze performance. You can disable or manage cookie settings through your browser preferences at any time.
 

2. How We Use Your Information

We collect and process your data for the following purposes:

  • To process and confirm rental bookings.

  • To verify identity and eligibility for vehicle rental.

  • To manage payments, security deposits, and refunds.

  • To provide customer support and respond to inquiries.

  • To improve website performance and enhance user experience.

  • To ensure compliance with UAE laws and prevent fraudulent activity.

  • To send important updates, offers, and company news (only if you have consented).
     

3. How We Protect Your Information

We take data protection seriously and employ a range of security measures, including:

  • Encrypted connections (SSL) for data transmission.

  • Secure servers and firewalls to prevent unauthorized access.

  • Restricted internal access to personal data.

  • Regular monitoring and system updates to safeguard against potential threats.
     

4. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your personal data to third parties. However, your information may be shared with trusted entities in the following cases:

  • Government Authorities: When required by UAE law or regulatory compliance.

  • Payment Processors: To process transactions securely.

  • Insurance Providers: For verification or claims processing in case of accidents.

  • IT, Marketing, or Analytics Partners: To improve our website and service efficiency (non-personal data only).
     

5. International Data Transfers

Since Zirwah Car Rental operates in Dubai, UAE, your personal information may be processed or stored in other regions where our partners operate. All data transfers are conducted in compliance with applicable privacy and data protection regulations.
 

6. Data Retention Policy

We retain customer information only for as long as necessary to:

  • Fulfill contractual obligations under rental agreements.

  • Comply with legal, tax, and accounting requirements in the UAE.

  • Resolve disputes and enforce our terms.

You may request data deletion at any time by contacting us, subject to applicable legal retention requirements.
 

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal data (subject to legal obligations).

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at info@zirwah-car.com
 

8. Third-Party Links & External Services

Our website may contain links to third-party websites or services (for example, payment gateways or social media platforms). Zirwah Car Rental is not responsible for the content or privacy practices of these external sites. We recommend reviewing their policies before sharing any personal information.
 

9. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect or process personal information from minors.
 

10. Changes to This Privacy Policy

Zirwah Car Rental may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Any revisions will be posted on this page, and significant updates may be communicated through email or website notifications.
 

11. Contact Information

For any questions, concerns, or privacy-related requests, please contact us:

Phone/WhatsApp: +971 56 967 3373
Email: info@ziirwah-car.com
Office Address: [insert full address], Dubai, U.A.E.
 

By using our website and services, you confirm that you have read, understood, and agreed to Zirwah Car Rental’s Privacy Policy.

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